Reference

Your Legal Rights on erek kecelakaan

When you open an account with us, your rights and our responsibilities are clearly defined.

Account ownership rulesData retention & securityPayment & withdrawal safeguardsContact & dispute resolution
Explore the Lobby Read FAQ
erek kecelakaan Your Legal Rights on erek kecelakaan
REACH OUR TEAM

Legal & Account Support Channels

Email Support Send legal questions or account concerns to our compliance team at [email protected]. Responses come within 24 hours on weekdays.
Live Chat Open the chat widget in your account between 08:00 and 22:00 Indonesia time, seven days a week. Our team answers account rights and policy questions directly.
Account Settings Visit Settings > Privacy & Legal in your account lobby to view your data rights, download your history, or request changes to your profile.
DATA & SECURITY

How We Protect Your Account & Information

Encryption & Storage

Your login credentials and payment methods are encrypted with 256-bit SSL. Account balances and transaction history are stored in isolated databases with no direct internet exposure.

Payment Verification

Every deposit and withdrawal is verified against your identity and linked payment account. Mismatches trigger a manual review before funds move to or from your account.

Session Security

Your session expires after 30 minutes of inactivity. You can log out instantly from any device, and suspicious login attempts trigger a security alert to your email.

Cookies & Tracking

We use cookies to remember your login and keep you on your session. No third-party tracking cookies are set. You can manage cookies in your browser; disabling them will require you to log in again.

Data Request Process

To download your account data, request deletion, or ask what we hold about you, email [email protected] with 'Data Request' in the subject line. We respond within 14 days.

Dispute Resolution

If you believe your account has been accessed without permission or your funds are missing, contact us immediately through live chat or email. We investigate within 48 hours.

Legal & Account Rights — Frequently Asked

Yes. To close your account, go to Settings > Account > Close Account. Any balance in your wallet will be returned to the payment method you used to deposit. Processing takes two to five business days depending on the payment partner and your bank.

We retain your data for the period required by local law, usually between one and five years. After that period, your personal information is deleted. Transaction records may be kept longer where legal compliance requires it.

Contact our support team immediately with the transaction ID and details. We investigate within 48 hours and liaise with the payment partner if needed. Where local law permits, you may also dispute through your bank or payment provider directly.

Absolutely. Email [email protected] with 'Data Download Request' in the subject. We provide your full account history, profile information, and all transactions as a file within 14 days.

No. When you deposit via DANA, OVO, GoPay or QRIS, your payment details stay with the payment partner. We only store a reference token to link deposits to your account. Your actual card or wallet number never touches our servers.

Only you can access your account with your email and password. We do not store passwords in plain text. If you suspect unauthorized access, change your password immediately and contact support. We will review your account activity and help you secure it.

Reach our compliance team at [email protected] or via live chat (08:00–22:00 Indonesia time, daily). For formal legal requests, include 'Legal Matter' in your email subject line.

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